Support

BridgeRivalry is made by Tapirly, LLC.

Contact us

Email support@bridgerivalry.com. Write from the address on your account if your question is about your account or a payment, and include the date of any charge you are asking about.

I can't sign in

You can sign in with email and password, Google, or Apple. Use the same method you signed up with: signing in with Google or Apple does not create a password.
Forgot your password? Choose "Forgot password?" on the sign-in form and we will email you a reset link. Reset links expire quickly, so use the newest one.
If the email does not arrive, check your spam folder, then write to us.
If you can no longer sign in at all, see Delete account for how to reach us.

Restoring a purchase

In the iPad or Android app, sign in to the same BridgeRivalry account, then open Me and choose Restore purchases in the Plan section. It is also on the Premium screen. Premium follows your account, so a subscription started on one device or on the web is available wherever you sign in.

If premium still does not show up, email us with the email address on your account.

Cancelling a subscription

Cancelling stops future renewals. You keep premium until the end of the period you already paid for. Where you cancel depends on where you subscribed.

App Store (iPad): open Settings, tap your name, then Subscriptions, choose BridgeRivalry and cancel. From the app, Me then Manage subscription takes you there.
Google Play (Android): open the Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, choose BridgeRivalry and cancel. From the app, Me then Manage subscription takes you there.
On the web: sign in at app.bridgerivalry.com, open your account, and choose Manage subscription. If no link appears, email us and we will help.

Free trial: cancel before the 7 days end and you are not charged. For refunds, see the Refund Policy. Purchases made through the App Store or Google Play are refunded by the store, not by us.

Reporting a bug